“We had our AI agent up and running in no time and we’re improving it on a daily basis. And I feel confident that it gives customers the right answer.”

“We currently have 81 salons and are going to grow to 160 this year, without growing our reception staff. And with automation, we’re able to do that while offering way better CX and getting higher reviews.”

“Quick solutions – like answers given by the AI agent – help free up our agents to spend more time with customers that need tailored help for more in-depth queries.”

“It was the busiest Christmas the digital team ever had and we’d just migrated our website. Having Zendesk as a stable force at that point meant we could identify any potential customer issues and quickly get those rectified.”

“We had our AI agent up and running in no time and we’re improving it on a daily basis. And I feel confident that it gives customers the right answer.”