Screen Recording & Live Video Calls by Screendesk

We were one the early adopters of the Screendesk tool, and it has transformed the way our agents interact with customers. Where before, our agents spent considerable time coordinating Teams calls via email just to share screens for a few minutes. Now, the ability to send and receive screen recordings instantly is invaluable. The screen recording tool itself is excellent—simple and intuitive to use. We've even used the screen recording tool to create internal training content due to its ease of use. Can't recommend enough. Also, the team behind Screendesk is dedicated and focused, consistently rolling out new features and improvements.

Screendesk has significantly improved our troubleshooting resolution times—and more. We've been using it at Workable for over a year to collect screen recordings when customers submit requests via our Zendesk form. Our support specialists also actively request recordings or initiate live video calls for complex issues. We also use it proactively to send short video instructions tailored to the customer's request. Their support team is very responsive, and most notably, their product team implemented a few feature requests of ours very quickly. Highly recommended!

Using this app and working with the team behind it, is one of the best decisions we've made in our Zendesk environment. They are constantly improving existing and releasing new features, while at the same time being wonderfully responsive to any issues or questions that arise. Screendesk has absolutely improved our ability to interact with our customers. The ease of sending and receiving a recording, and the ability to start a live screen sharing directly from tickets has made supporting our customers more comprehensive and honestly just easier. If you're looking for a screen recording app that will grow and enhance your support experience, I would look no further than Screendesk. If you use the tools they provide it can be incredibly impactful in supporting your customers.

Very impressed with the tool and its functionality. World class service on implementation too. The ability to request, send and host live screen sharing direct in Zendesk is very powerful. This will enhance our customers journeys with us immeasurably.

Great app to specify customer issues! We are using Screendesk with our CS team (70 agents), to request recordings, send recordings and start live screen sharing sessions.