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Zendesk for employee service

Employee service, simplified

Our AI-powered employee service solution makes it simple for teams to get the help they need—and for HR to stay efficient at scale.

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An HR manager uses the magic of AI to quickly and easily help two employees.

Trusted by top companies

TescoLatam AirlinesOne MedicalPagerDuty

How it works

Streamline HR operations at any size

Deploy support on day one

Start using our employee service software out of the box, and reach employees where they are on apps like Slack and Teams.

Resolve cases faster with AI

Use AI to triage requests and automate workflows—providing better employee service with fewer HR resources.

Improve service quality at scale

Gain visibility into 100% of your employee service interactions with automatic ticket scoring. Uncover gaps and give kudos.

Protect your employees’ data

Keep sensitive information secure. Restrict data from other teams, limit access to specific fields, and filter delicate tickets.

For HR teams

Enable HR teams to provide exceptional service

New

We have the only AI model trained on HR-specific data. It comes ready to route tickets, automate workflows, write help centre content, and offer 24/7 AI agent support.

Learn how our AI works
Coming soon

For employees

Make it easy for employees to get help

Our customisable help centre offers a hub for everyone to view benefits, onboard with ease, request equipment, and ask for help.

Testimonial


Logo: Tesco

+43%

Increase in self-service since 2020

83%

Positive employee sentiment

“We’re constantly striving to improve the experience our colleagues have when they need help with something, and Zendesk is a big part of that”.

Adam Bruce

Head of Product – Service Desk, 
Help and Automation, Tesco

Read customer story

Integrations

Connect your systems

You use multiple HR tools every day. Add them to your workspace with a few clicks.

SlackMicrosoft TeamsPagerDutyOktaRipplingSeismic

Frequently asked questions

Zendesk comes with everything HR teams need to deliver exceptional employee service, including powerful self-service capabilities, advanced automation and integrated case management. Explore all of our capabilities here, and learn more about our AI offerings for HR teams here.

Get started

Employee service is easier with Zendesk

A pink laptop screen shows a thumbs up. Sparkles are floating out of it, showing how AI makes it easy to help your employees.