Chat
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3 min read
How chatbots are improving customer experience
Contribution from Camille Franceschi, Co-founder & CEO, Joonbot It is forecasted that by 2022, customer service…
Article
5 min read
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Article
1 min read
How stereotypes in chat may not be too helpful
We’re all familiar with the conventional wisdom around how to use gifs, emojis and a generally…
Article
1 min read
Shattering the Stereotypes of Chat
“Which channel should I be using to talk to my customers? How can I be ready…
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