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AI-first service. Catered to humans.

Customers and employees are more than interactions; they’re human. Give them faster, more personalised experiences using AI trained in the art of customer service.

A man smiles and makes heart shapes with his fingers. Behind him is a large cabinet filled with colourful trainers. A screenshot placed on top of the image shows a customer service interaction where an AI-powered bot is automatically processing a trainer return.
Watch Kara Swisher and Adam Grant share their hot take on AI at the Zendesk AI Summit. Learn how to keep up in the AI era with our latest product innovations for agent copilot, AI agents and voice.
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Meet the perfect copilot

Boost productivity with Zendesk agent copilot, the proactive AI assistant ready to take action from day one.

Explore agent copilot

Follow the road to +80% automation

Provide instant, personalised support with Zendesk AI agents and make customers happier whilst reducing costs.

Explore AI agents

Transform voice support with AI

Use Zendesk voice to address more complex contact centre interactions with AI across the entire call journey.

Explore voice

Zendesk for Service

Perfect the customer experience

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Personalise all conversations

“We love Zendesk because their API helps us get customer data in front of agents in ways that create a smoother, more personalised experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story

Get personal with your support

For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

Return on investment


Maximise your ROI

You’ll save time and money with Zendesk. Don’t take it from us – take it from Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on investment over three years.

  • Improve time to value

    Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.

  • Reduce effort per ticket

    Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.

  • Keep costs down

    You don’t need an army of developers to start using Zendesk or an influx of agents to keep using it. Efficiency and automation are baked in.

286%

Average ROI

Customers achieved over three years

$20

million

Net present value customers reached over three years

2

months

Time it took for customers to receive payback

Our awards

Recognised by industry leaders

Award: G2 Leader Winter 2024Award: G2 Top 50 Customer Service Products Best Software Awards 2024Award: G2 Top 50 AI Products Best Software Awards 2024Award: G2 Top 100 Software Products Best Software Awards 2024

Join the best

Powering 100,000+ of the best customer experiences

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