Zendesk vs Salesforce
Free yourself from complexity
Your business is moving faster than ever, and customer service is critical for success. Don’t get stuck by the complexity of Salesforce. Free yourself and keep up with the pace of customer needs with Zendesk. We offer a clear path to success and at a much lower total cost.
Simplicity over complexity
Zendesk works right out of the box and keeps you in sync with your business on an ongoing basis at scale.
Focused on CX leadership
Our expertise is your competitive edge. We’re here to help you with best practice, and to help you constantly improve your customer experience.
Open & flexible
Easily connect to the apps you already use. Don’t get forced into buying more than you need.
Speed at scale
Hit record time to value
According to Forrester, 90% of our customers deploy in eight weeks or less. Talk about a significant head start. Zendesk is also built for agility. With best practice out of the box, you can make business changes without disruption.
“We need to be able to react to what’s going on in the market or what’s going on economically, or what’s going on with the business. Our business undertakes change every six months. Zendesk lets us adapt and integrate as things change.”
Dave Stott
Customer Development Manager at Ideagen
Read customer story20%
CSAT improvement
25%
Increase in SLA adherence
9 weeks
Implementation time
“We don’t have to submit a ticket to get something changed. We can just go in and change something right away. It’s fast, immediate and useful.”
Andrew Jensen
Director, Payment Solutions at LendingClub
Read customer story600
Agents
50k
Tickets per month
9 days
Implementation time
A reliable partner
A trusted advisor you can count on
Success is our specialty. We empower you to improve your customer experience with exclusive mindshares, advisory services and our Luminaries programme. With Zendesk, you gain a partner and a community of innovators that have your back from day one.
“Zendesk has been a phenomenal partner and very responsive to our needs. It’s been a fantastic journey — growing together, scaling and figuring out how to provide the best customer experience.”
Raphael Fontes
Vice President of Customer Operations at Squarespace
Read their customer story95%
CSAT
95%
Self-service success rate
27%
Increase in help centre use
Open & flexible
Don’t get forced into buying more than you need
Check the accounting books. You’ll pay more for Salesforce in the long run because you have to hire and rely on an army of admins to support any changes. That’s not the case with Zendesk. You get the total costs upfront, including licences, implementation and ongoing administration.
“We saw a greater ROI in Zendesk versus the other options. We did a cost analysis and showed how we were going to save money and increase productivity with Zendesk.”
Stephanie Dorman
Senior VP of Client Services at Mediaocean
Read their ROI story98%
CSAT
150+
Agents
8 weeks
Implementation time
286%
According to The Total Economic Impact™ of Zendesk for Enterprise by Forrester, a composite Zendesk customer sees a 286% total ROI over 3 years with payback in <6 months.
Salesforce for Zendesk integration
Don't sacrifice your best in breed stack for a unified view of the customer. Find out how Zendesk integrates to Salesforce.
