Zendesk vs. Freshdesk
Make the right choice
Freshdesk is great for the basics. But if you’re a business that wants to grow, you need a solution that you can count on — both now and in the future. Zendesk is a robust, reliable and scalable solution that’s backed by experts, built to last and delivers the best return on investment.
Built to last
Zendesk delivers capabilities beyond basic ticketing and provides the complete CX solution brands need to provide a reliable, differentiated customer experience at scale.
CX Experts
As a trusted advisor in the market, we empower our customers with the expertise and best practice they need to continuously improve their CX.
Best ROI
Zendesk is built to handle whatever challenges your business faces and ultimately delivers greater efficiency, lowering the cost of support.
Built to last
Start with us and grow with us
An innovative platform that encompasses embeddables and messaging capabilities allows customers to choose the channel that they prefer — and enables companies to deliver a consistent experience across all of them.
One platform to rule them all
“Having all communication channels in a single unified platform means we no longer have to switch between platforms. [With Zendesk], we have more control over customer data — and, as a result, the customer experience.”
Kevin Miodek
Head of Customer Support and Operations at Azimo
Read more21 pt
Increase in NPS
>9.0
Trustpilot Rating
Resolution times go down, CSAT goes up
“The first day we started using Zendesk, our fastest agent, who normally resolves twice as many tickets as anyone else, said immediately that she was now even faster. Zendesk’s workflows and UI are designed for efficiency.”
Veronica Howes
Director of Customer Success at Thinkific
Read more96%
Tickets answered in <8 hrs
91.7%
CSAT
CX Experts
Trust the leaders in service
We’ve got your back. From customer community mindshares and on-demand trainings to executive relationship programmes and localised support teams, Zendesk can lend a digital or in-person hand to keep things running smoothly.
Best ROI
Get the most power for your pound
You get what you pay for — which is why choosing a cheaper solution that can’t scale as you grow is a significant risk. Zendesk delivers efficiencies that will save you money down the line. From agent productivity and product insights to customer satisfaction and loyalty, investing in Zendesk provides a better lifetime value for businesses and customers alike.
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Don’t just take our word for it
Hear from brands that made the switch
