Admin Training
Learn the ins-and-outs of Zendesk so you can run your operations like a well-oiled machine
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Product: Support
Product: Help Center
Product: Talk
Product: Chat
Product: Guide
Product: Explore
Overview Video
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Product: Sell
On-Demand (Free)
Support / Ticketing
{{ Agent Workspace }}
Guide / Help Center
Explore / Reporting & Analytics
Chat / Live Chat & Messaging
Sell / Sales CRM
Talk / Voice
Developer Training
Learn how to extend the platform using our APIs, apps, and SDK
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Agent Training
Onboard new agents across channels quickly and efficiently through our online courses
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Zendesk Certifications
Reach a Zendesk-verified level of expertise.
Get Certified
On-Demand: Configure Sell to reflect your sales process
Learn how to successfully implement Zendesk's CRM solution, Sell.
Register
54 min
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Self-Starter
{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
Long (45 + min)
Course
{{ Foundation building }}
{{ Sales Teams }}
{{ Single course }}
{{ 2+ hours }}
Zendesk Expert Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)
Expert Certification bundle - Certifications at a 15% discount if bought in bulk
$899
Certification
Level 4: Certification
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Certification Exam Bundles
Startups I: Hit the Ground Running
This path will show you the foundational concepts needed to add, manage and track customer requests, along with leveraging a knowledge base to scale customer and employee needs
Register
9 Courses
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Start-Up
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{{ Foundation building }}
{{ 1 - 2 hours }}
On-Demand: Zendesk Chat Dataset
Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.
Register
31 min
Product: Chat
Product: Explore
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{{ Chat }}
{{ Explore }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Explore / Reporting & Analytics
Chat / Live Chat & Messaging
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ Analyst }}
{{ 30 min - 1 hour }}
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On-Demand: Zendesk Support Dataset
Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.
Register
42 min
Product: Explore
{{ Admin }}
{{ Explore }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Support / Ticketing
Explore / Reporting & Analytics
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ Analyst }}
{{ 30 min - 1 hour }}
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On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your team's performance and your voice customers' experience.
Register
36 min
Product: Talk
Product: Explore
{{ Admin }}
{{ Talk }}
{{ Explore }}
Level 3: Skill sharpeners
{{ Product deep dive }}
Feature Deep Dives
On-Demand (Free)
Explore / Reporting & Analytics
Talk / Voice
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ Analyst }}
{{ 30 min - 1 hour }}
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On-Demand: Increase Agent Efficiency with Contextual Workspaces
Learn how to pair two features to meet a common business goal.
Register
9 min
Product: Support
{{ Admin }}
{{ Support }}
Level 3: Skill sharpeners
{{ Product deep dive }}
On-Demand (Free)
Support / Ticketing
Short (0-15 min)
Course
Make more of our features
{{ Single course }}
Goal based tutorial
{{ 30 min or less }}
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On-Demand: Set up Social and Business Messaging in Zendesk
Learn how you can set up Social and Business Messaging channels in Zendesk.
Register
61 min
Product: Support
Product: Chat
{{ Admin }}
{{ Chat }}
Level 3: Skill sharpeners
{{ Product deep dive }}
On-Demand (Free)
Support / Ticketing
{{ Messaging }}
Chat / Live Chat & Messaging
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
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Startups II: Customizing the Experience
This path will teach how you will be able to customize, extend and automate the use of your Zendesk instance, along with enabling added productivity and efficiency tools for team use
Register
9 Courses
{{ Admin }}
tiletext-enroll
Start-Up
{{ Learning path }}
{{ Foundation building }}
{{ 1 - 2 hours }}
On-Demand: Einführung in Zendesk Integration Services (ZIS)
Das Erstellen von Zendesk-Integrationen ist für Sie neu? Beginnen Sie hier, um die Hauptfunktionen von ZIS kennenzulernen.
Register
10 min
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{{ Developer }}
{{ German }}
{{ Foundation building }}
{{ Single course }}
{{ Developer Platform }}
{{ 30 min or less }}
On-Demand: Zendesk Chat pour les administrateurs, I avec Espace de travail d’agent
Vous êtes un nouveau client Zendesk qui commence à utiliser Chat avec l’espace de travail d’agent ? Vous êtes au bon endroit pour vous lancer.
Register
46 min
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{{ Chat }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
Certification: Expertenprüfung zum Zendesk Explore CX-Analytiker
Lassen Sie sich in Explore, der Berichts- und Analyselösung von Zendesk, zertifizieren.
$350
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Zendesk Specialist Certification Bundle (Guide, Chat, Talk, & Omnichannel Agent Specialist)
Specialist Certification bundle - Certifications at a 15% discount if bought in bulk
$499
Certification
Level 4: Certification
{{ Certification Exam }}
Certification Exam Bundles
Chat / Live Chat & Messaging
On-Demand: Zendesk Chat para administradores, I com Espaço de trabalho do agente
Você é um cliente novo no Zendesk usando o Chat com o Espaço de trabalho do agente? Este é o melhor lugar para começar.
Register
46 min
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{{ Chat }}
{{ Agent Workspace }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
Register
On-Demand
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{{ Chat }}
{{ German }}
{{ French }}
{{ Japanese }}
{{ Portuguese }}
{{ Spanish }}
On-Demand (Free)
Chat / Live Chat & Messaging
{{ Foundation building }}
{{ Single course }}
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On-Demand: Zendesk Chat für Administratoren, I mit Arbeitsbereich für Agenten
Sind Sie ein neuer Zendesk-Kunde, der Chat mit dem Arbeitsbereich für Agenten verwendet? Dies ist der beste Ausgangspunkt.
Register
46 min
{{ Admin }}
{{ Agent }}
{{ Chat }}
{{ German }}
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
Register
1 hr 2 min
{{ Admin }}
{{ Chat }}
English
Introductory
On-Demand (Free)
Chat / Live Chat & Messaging
Long (45 + min)
Course
{{ Foundation building }}
{{ Single course }}
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On-Demand: Zendesk Chat for Admins, I with Agent Workspace
Are you a new Zendesk customer using Chat with Agent Workspace? This is the best place to start.
Register
46 min
{{ Admin }}
{{ Chat }}
{{ German }}
{{ French }}
English
{{ Japanese }}
{{ Portuguese }}
{{ Spanish }}
On-Demand (Free)
{{ Agent Workspace }}
Chat / Live Chat & Messaging
Medium (15- 45 min)
Course
{{ Foundation building }}
{{ Single course }}
{{ 30 min - 1 hour }}
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category-foundation-building
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
Register
1 hr 2 min
{{ Admin }}
{{ Chat }}
English
Introductory
On-Demand (Free)
Chat / Live Chat & Messaging
Long (45 + min)
Course
{{ Foundation building }}
{{ Single course }}
color-#FFD874
category-foundation-building
On-Demand: Configure Sell to reflect your sales process
Learn how to successfully implement Zendesk's CRM solution, Sell.
Register
54 min
{{ Admin }}
Self-Starter
{{ Sell }}
Product: Sell
On-Demand (Free)
Sell / Sales CRM
Long (45 + min)
Course
{{ Foundation building }}
{{ Sales Teams }}
{{ Single course }}
{{ 2+ hours }}
On-Demand: Set up Social and Business Messaging in Zendesk
Learn how you can set up Social and Business Messaging channels in Zendesk.
Register
61 min
Product: Support
Product: Chat
{{ Admin }}
{{ Chat }}
Level 3: Skill sharpeners
{{ Product deep dive }}
On-Demand (Free)
Support / Ticketing
{{ Messaging }}
Chat / Live Chat & Messaging
Medium (15- 45 min)
Course
Make more of our features
{{ Single course }}
{{ 30 min - 1 hour }}
category-product-deep-dive
color-#FFA179