Re-imagining the customer experience through payments

About

As one of the booming areas of Fintech, competition in the payments space is heating up. Consumers increasingly expect a fast, convenient and frictionless journey when using digital services.

Hear the voice of three of our customers – together with TrueLayer, Trust Payments and Monese we will explore how open banking, payments and other innovations are driving new frontiers to better serve the customer.

This on-demand panel discussion is moderated by AltFi Editor-in-Chief Daniel Lanyon with guest speakers including:

• Chris Brogan, Head Of Client Operations at TrueLayer

• Daniel Wright, Customer Support Lead Manager at Monese

• Robert Hawley, COO at Trust Payments

• Celine Maher, RVP at Zendesk.

Key takeaways:

• Hear from TrueLayer, Trust Payments, Monese and Zendesk about the CX for financial services – industry’s perspectives on what’s working, what’s broken and how to fix it

• Explore how payment organisations plan on adopting innovation and new models in customer experience

• Reimagine the payment industry’s CX roadmap for 2022

Further resources:

• Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe
• Whitepaper: Meeting the challenges of modern CX in financial services
• On-demand webinar: Industry CX: AI and Self-Service for Financial Services
• Customer story: TrueLayer