Inbound call centre software
Inbound call centre software can help teams optimise their customer experience. Choose the best solution for your business.
A guide to the 21 best inbound call centre solutions of 2024
Last updated November 21, 2023
Every business needs a way to support its customers, but in today’s marketplace, a simple helpline number isn’t enough. Organisations need a streamlined, process-driven method for handling incoming calls – and that’s where inbound call centre software comes in.
In this article, we’ll detail how inbound call centre software works, its role in a comprehensive customer experience (CX) and how to select the right software for your operations.
- What is inbound call centre software?
- Inbound call centre software comparison chart
- The 21 best inbound call centre solutions
- Features of inbound call centre software
- Benefits of an inbound call centre solution
- How to choose the right inbound call centre software
- Frequently asked questions
- Try inbound call centre software for free
What is inbound call centre software?
Inbound call centre software is a tool that allows you to set up, manage and optimise your inbound customer support team. With features that make it easy to discover trends and insights, look up customer information and access support tickets, teams can deliver a more personalised and effective CX.
Depending on the day, businesses could have thousands of customers calling the customer service line. Inbound call center software can distribute those calls to the appropriate customer service representative, record calls, generate reports on your call centre’s well-being and offer a host of other benefits for inbound departments.
Contrary to outbound call centre software, inbound software focuses on customers who are reaching out with questions or concerns. It therefore needs to have features that aid in delivering outstanding CX.
Inbound call centre software comparison chart
Below is a comparison chart of the top 21 inbound call centre software options. You’ll find a rough breakdown of each software’s price, free trial options and features.
| Software | Starting price | Free trial | Features |
|---|---|---|---|
| Zendesk | $55 per agent/month (billed annually) | 14 days |
|
| LiveAgent | $9 per agent/month (billed annually) | 30 days |
|
| HappyFox | $29 per agent/month (billed annually) | 14 days |
|
| Nextiva | $1.25 per user/month (billed annually) | Unavailable |
|
| Freshworks | $0 per agent/month (no free minutes) | 14 days |
|
| CloudTalk | €25 per user/month (billed annually) | 14 days |
|
| NICE CXone | Contact sales for pricing | 60 days |
|
| RingCentral | $20 per user/month (billed annually) | 14 days |
|
| Five9 | $149 per user/month | Unavailable |
|
| uContact | Contact sales for pricing | Unavailable |
|
| Zoho Desk | $14 per user/month (billed annually) | 15 days |
|
| Aircall | $30 per license/month (billed annually) | 7 days |
|
| Genesys Cloud | $75 per month | 30 days |
|
| Twilio Flex | $1 per user/hour | 5,000 free hours |
|
| 8x8 | Contact sales for pricing | Unavailable |
|
| Convoso | Contact sales for pricing | Unavailable |
|
| Talkdesk | $75 per agent/month (3 year commitment) | Unavailable |
|
| 3CX | $0 per month (up to 5 users) | Unavailable |
|
| JustCall | $15 per user/month (billed annually) | 14 days |
|
| CallHippo | $0 per user/month (for startups) | 10 days |
|
| Call Centre Studio | Contact for a quote | Unavailable |
|
The 21 best inbound call centre solutions
Now, let’s jump into an extended breakdown of each software including its pricing and features, so you can invest in the best one for your business.
1. Zendesk
The Zendesk inbound call center software can help teams of any size stay dialed in with their customers. We do this by delivering personalised solutions through robust customer profiles and data-driven insights that give a full view of the customer –resulting in a reliable CX that improves customer loyalty.
Furthermore, Zendesk enhances how businesses interact with their customers by hitting on the concepts that matter most:
- Resiliency and scale: Zendesk can future-proof your business by being a product that grows with you – offering additional features when you see growth or unexpected challenges. We strive to keep your business agile to keep pace with market changes and the evolving preferences of today’s consumers.
- Easy setup Transitioning to a new inbound product should support your organisation – not throw it into disarray. Our cloud-based solution works right out of the box, empowering your team to take calls instantly, resulting in a quicker time to value.
- Lower total cost of ownership: There’s more than just purchase price when evaluating the cost of the software. At Zendesk, we offer high ROI and low TCO because of fast integration, improved agent efficiency, cost savings from deflected tickets and more.
Features:
- Industry-leading omnichannel agent workspace
- Routing
- IVR
- Reporting and analytics
- Workforce management (WFM) *feature availability varies by package
- Call recording and monitoring
- Embedded voice
- Customised greetings
- Call quality notifications
Pricing:
- Suite Team: $55 per agent/month
- Suite Growth: $89 per agent/month
- Suite Professional: $115 per agent/month
- Suite Enterprise: Talk to sales *Plans are billed annually.
Free trial:
14 days2. LiveAgent
LiveAgent is a cloud-based call centre software solution small and large businesses use. It has capabilities for omnichannel communication, including social media, live chat and HD video calls, as well as integrations for gathering all of these interactions in a central location.
LiveAgent’s skill-based routing lets businesses control how incoming customer calls get routed, and unlimited call recording can store and analyse past interactions for training resources. Additionally, the platform has IVR capabilities, automatic call distribution and knowledge base features.
Features:
- Call monitoring and routing
- Reporting
- Reporting/analytics
- Omnichannel capabilities
- IVR
Pricing:
- Small: $9 per agent/month
- Medium: $29 per agent/month
- Large: $49 per agent/month
- Enterprise: $69 per agent/month *Plans are billed annually.
Free trial:
30 days3. HappyFox
HappyFox is a help desk management software that offers inbound call centre features through RingCentral. The platform’s Cloud Contact Centre includes features, integrations and automations designed to help support teams with inbound customer requests.
HappyFox’s ticketing system can process incoming calls. With features like IVR support, call notes and rule-based auto assignments, this platform helps support agents with productivity and customer support. Furthermore, the agent scripts capability allows organisations to develop best practices for their agents.
Features:
- IVR support
- Call notes
- Call routing
- Auto assignments
- Agent scripts
Pricing:
- Mighty: $29 per agent/month
- Fantastic: $49 per agent/month
- Enterprise: $69 per agent/month
- Enterprise Plus: $89 per agent/month *Plans are billed annually.
Free trial:
14 days4. Nextiva
Nextiva is a phone support system that lets businesses collect all of their scattered customer communications onto a single platform. It offers IVR for letting customers help themselves without agent intervention. It also includes skill-based routing and a dedicated agent interface.
One of Nextiva’s most popular features is its Intelligent Virtual Agents – or IVA – which can manage high volumes of calls while handling sensitive data. Some of the most common uses of this feature include multilingual capabilities, appointment scheduling, the ability to answer FAQs and more. Additionally, Nextiva is cloud-based, which means data updates are typically non-disruptive.
Features:
- IVR
- Voice recognition
- Workforce management and optimisation
- Alerts and escalations
- Intelligent virtual agents
Pricing:
- Essentials: $18.95 per user/month
- Professional: $22.95 per user/month
- Enterprise: $32.95 per user/month *Plans are billed annually.
Free trial:
Unavailable5. Freshworks
Freshcaller by Freshworks is a cloud-based contact centre solution. Users can bring their own carrier or purchase phone numbers from over 90 countries through the platform.
This platform aims to help remote teams. Managers can monitor call volume and queue times to evaluate remote team performance, while routing capabilities can help customers connect with an appropriate support agent for their query. That said, some reviewers mention difficulty with customisation and a lack of training resources, so it could be tough for some users to get up to speed with this product.
Features:
- Call routing
- Omnichannel capabilities
- AI capabilities
- Automated workflows
- Knowledge base
Pricing:
- Free: $0 per agent/month (no free minutes)
- Growth: $15 per agent/month
- Pro: $39 per agent/month
- Enterprise: $69 per agent/month *Plans are billed annually.
Free trial:
14 days6. CloudTalk
CloudTalk’s call centre software helps small and medium-sized businesses with customer satisfaction. Businesses can set up a local presence from anywhere worldwide, automatically track and record calls and receive calls through their browser or mobile device.
CloudTalk tries to maintain good call quality, so outages or poor audio may not be common with this platform. Key features include technical support tool integrations, smart detection of missed calls, a real-time dashboard and IVR. Furthermore, CloudTalk is only just introducing AI capabilities, so teams with advanced AI might be better suited elsewhere.
Features:
- Call duration and tracking
- IVR
- Call script
- Number porting
- Call queuing and recording
Pricing:
- Starter: €25 per user/month
- Essentials: €30 per user/month
- Expert: €50 user/month
- Custom: Contact sales for pricing *Plans are billed annually.
Free trial:
14 days7. NICE CXone
Nice CXone is a customer experience software with inbound call centre services. It features routing, analytics and workforce optimisation functions that help teams address customer issues.
It features automation capabilities for handling repetitive tasks. CXone’s automation finder allows users to select which automation features are best to implement, while the automation studio offers no-code implementation. Nice CXone also features Enlighten AI, an artificial intelligence feature that helps with customer satisfaction, complaint management, at-risk customers and sales processes. Enlighten AI can also produce audio transcriptions of meetings and calls.
Features:
- On-demand recording
- Network monitoring
- IVR/voice recognition
- AI routing
- Predictive dialler
Pricing:
- Contact sales for pricing
Free trial:
60 days8. RingCentral
RingCentral is a customer service software that attempts to make communications simple. It’s designed for businesses in the healthcare, financial services, education, government and retail industries. It provides multiple options for third-party integrations like Zendesk.
RingCentral blends outbound and inbound features that can aid businesses in creating their agents’ schedules to prevent staffing issues. Skills-based routing ensures that incoming calls get directed to the best qualified available agent for speedier issue resolution. With incentivised gamification, managers can keep agents engaged to continue delivering good customer service.
Features:
- IVR voice recognition
- Alerts/escalation
- Queue management
- AI Workforce management
- Business SMS
Pricing:
- Core: $20 per user/month
- Advanced: $25 per user/month
- Ultra: $35 per user/month *Plans are billed monthly.
Free trial:
14 days9. Five9
Suitable for a wide range of industries and company sizes, Five9 is a cloud contact centre that can help businesses deliver personalised experiences to their customers. The platform’s features are geared towards agents and customers, as gamification, analysis, recording and performance management are suitable for employee management. Intelligent IVR and easy access to customer information can assist support teams in delivering good customer experiences.
Additionally, Five9’s visualisation widgets allow users to customise how they view their most important data. Businesses can also use automation capabilities, which assist them in selecting the right automation opportunities for their operations.
Features:
- Automated routing
- Chatbots
- Call recording
- Gamification
- Workflow automation
Pricing:
- Core: $149 per user/month
- Premium: $169 per user/month
- Optimum: $199 per user/month
- Ultimate: $229 per user/month
Free trial:
Unavailable10. uContact
Inbound platform uContact by net2phone positions itself as an all-in-one omnichannel contact centre supporting outbound call centre services. It comes with features like preview diallers, which assist agents in contacting customers. It also has IVR and voice broadcast, which can send automated responses to customers and automatic call distribution.
The software also offers tools for monitoring performance, like a KPI dashboard, time-stamped recordings, cross-channel interaction recording and more. Plus, it has a customisable gamification feature that lets managers create games for motivating their teams.
Features:
- Call recording
- AI chatbot
- Real-time chat
- Omnichannel capabilities
- Dashboard and analytics
Pricing:
- Contact sales for pricing
11. Zoho Desk
Zoho Desk is the inbound call centre software of Zoho, a CRM platform. This software offers omnichannel communications, workflow automation and a self-service centre.
The platform has features like omnichannel support ticketing systems, self-service capabilities, service-level agreements and sentiment analysis, which can automatically determine positive and negative messages from customers and the best way to respond to them.
Features:
- Sentiment analysis
- Customer complaint tracking
- Dashboard and analytics
- Response editor
- CRM integration
Pricing:
- Standard: $14 per user/month
- Professional: $23 per user/month
- Enterprise: $40 per user/month *Plans are billed annually.
Free trial:
15 days12. Aircall
Aircall is a call centre solution that seeks to help support teams have better conversations with their customers. The platform has various integrations, so companies can implement their current CRM, help desk or other software they use.
Aircall has features like marketing and analytics so teams can monitor call volume and resolution time, automated workflows to eliminate repetitive tasks, IVR and call routing. The product also lets users blocklist numbers, so agents don’t have to deal with spam calls and bots, customisable business hours, call conferencing, queueing and monitoring features.
Features:
- Call tagging
- IVR/voice recognition
- Analytics
- Integrations with tools like Zendesk
- Call routing
Pricing:
- Essentials: $30 per license/month
- Professional: $50 per license/month
- Custom: Call for details *Plans are billed annually.
Free trial:
7 days13. Genesys Cloud
Genesys Cloud is an inbound call centre software that focuses on creating good customer experiences. Suitable for both inbound and outbound operations, the platform prioritises personalised interactions and real-time support.
Genesys Cloud offers omnichannel communication so businesses can interact with customers on their preferred channels and transition between those channels if issues escalate. It also has features like personalised scripts, predictive routing, workforce management, IVR and analytics and reporting.
Features:
- Call routing and monitoring
- Predictive routing
- Reporting and analytics
- IVR
- Omnichannel capabilities
Pricing:
- Genesis Cloud CX 1: $75 per month
- Genesis Cloud CX 2 (digital + voice): $115 per month
- Genesis Cloud CX 2 (digital + WEM + voice): $1555 per month
Free trial:
30 days14. Twilio Flex
Twilio Flex is a contact centre platform included in a suite of business apps, including products for sales teams, marketing campaigns, inbound calling, outbound calling and account security. Its inbound call centre software offers integrations with tools such as Zendesk.
The software also has customer profiles to help put relevant customer information in front of support agents. Twilio offers omnichannel communication as well, supporting chat over multiple channels like WhatsApp, SMS and WebChat.
Features:
- Archiving and retention
- Omnichannel capabilities
- Event-triggering actions
- Integration with platforms like Zendesk
- Personalised interactions
Pricing:
- Per-hour: $1 per user/hour
- Per-user: $150 per named user
Free trial:
5,000 free hours15. 8x8
8x8 is a cloud contact centre offering inbound and outbound capabilities. Its inbound features prioritise flexibility, as users can transition phone calls to chat and vice versa. At the same time, 8x8 offers a number of integrations like Zendesk so teams can stay on the same page while adopting a new product.
8x8 has inbound features like automatic call distribution (ACD), IVR and digital channels. The platform’s workforce engagement management helps keep teams motivated. It also has features for gathering customer feedback directly after interactions so managers can get real-time insight into agent performance.
Features:
- VR/voice recognition
- Quality management
- Alerts/escalation
- Personalised self-service
- Omnichannel routing
Pricing:
- X2: Contact sales
- X4: Contact sales
Free trial:
Unavailable16. Convoso
Convoso is a platform designed for call centres to reach their customers through AI and automation. It offers an outbound dialler feature to help support agents be quicker in their roles and help more customers in a shorter time.
With outbound and inbound capabilities, Convoso features customisable ratios to assist in prioritising calls and external systems and IVR to help with inbound calls. Additional features like workflow dialling, dynamic scripting and local caller ID attempt to help agents be more productive.
Features:
- Skills-based routing
- Call blending
- IVR
- Queue position updates
- Dynamic scripting
Pricing:
- Contact sales for pricing
Free trial:
Not available17. Talkdesk
Talkdesk is an AI-powered cloud contact centre platform with various features to provide inbound call centre capabilities. This product has capabilities for businesses in several industries like financial services, healthcare, manufacturing, retail, staffing and more.
With features like AI-powered workflows, synchronised databases and self-service capabilities, Talkdesk seeks to improve the productivity of support agents to deliver a good customer experience. Available in no-code or custom-code options, this platform does its best to integrate artificial intelligence into a business’ call centre.
Features:
- AI-powered workflows
- Synchronised databases
- Self-service capabilities
- Omnichannel communication
- Unified agent interface
Pricing:
- Essential: $75 per agent/month
- Elevate: $95 user/month
- Elite: $125 user/month
- Experience Cloud: Contact sales for pricing *Plans are based on a 3-year commitment.
Free trial:
Unavailable18. 3CX
3CX is a phone, video and live chat service that seeks to connect teams and customers. It attempts to make communication easier by offering several call and video chat features so people can interact with each other in their preferred method.
The software is designed for remote workforces and comes with call queuing features, callback options and call flow design tools to aid support agents over phone calls. Additionally, live chat and messaging capabilities connect customers to businesses through Facebook and WhatsApp.
Features:
- Call queue strategies
- Call recording
- Analytics and reporting
- Live chat
- Messaging and text messages
Pricing:
- Free: $0 per month (up to 10 users)
- Small business: $175 per system
- Professional: $295 per system (with hosting)
- Enterprise: $330 per system (with hosting) *Plans are billed annually
Free trial:
Unavailable19. JustCall
JustCall by SaaS Labs is a cloud and SMS phone system designed to assist customer-facing teams. It emphasises artificial intelligence to help support agents connect with their customers through voice, SMS and third-party messaging services like WhatsApp.
JustCall’s virtual call centre software offers call routing, IVR, SMS workflows and other features to promote efficiency. Furthermore, JustCall offers 24/7 assistance to help businesses with onboarding and ongoing product support.
Features:
- Call routing, transfer and forwarding
- IVR
- Call recording and notes
- Workflow and analytics
- Call monitoring and barging
Pricing:
- Essentials: $19 per user/month
- Team: $29 per user/month
- Pro: $49 per user/month
- Business: Talk to sales *Plans are billed annually.
Free trial:
14 days20. CallHippo
CallHippo is a virtual phone system that focuses on helping teams reduce communication costs. It does this with AI routing features, power diallers to help support agents quickly connect with customers, call queueing and call analytics to get insight into performance and areas of improvement.
Support teams can also sort through calls with features like Smart Switch and Smart Call Forwarding. At the same time, managers can aid in employee training with call barging and call recording capabilities.
Features:
- Call barging
- Call recording
- Analytics
- Smart transfers and forwarding
- Global connect
Pricing:
- Basic: $0 per user/month (for startups)
- Bronze: $16 per user/month
- Silver: $24 per agent/month
- Platinum: $40 per user/month *Plans are billed annually.
Free trial:
10 days21. Call Center Studio
Call Center Studio is an inbound and outbound call centre software that tries to improve the customer experience. It does this by focusing on features that aid support agents in giving timely support.
Features like agent supervision and unified agent workspaces help teams with connectivity. In contrast, omnichannel capabilities and AI speech recognition can help support agents interacting with consumers in various mediums. An analytics dashboard tracks this so supervisors can monitor team performance and efficiency.
Features:
- Call transfers
- Agent supervision
- CRM and social platform integrations
- Gamification
- Self-service capabilities
Pricing:
- Contact for a quote
Free trial:
UnavailableFeatures of inbound call centre software
Here are key features that inbound call centre software solutions should offer.
Interactive voice response system (IVR)
An IVR works like a chatbot over the phone, guiding customers through predetermined scripts to answer questions or transfer them to the appropriate agent. These systems automate the customer experience, providing a solution to route callers, accept payments, schedule callbacks and more to increase the efficiency of support teams.
Call routing
Companies commonly segment departments based on specialised types of care like IT or payment processing. Call routing features ensure the consumer seamlessly connects to the right department.
Our built-in routing and intelligence capabilities at Zendesk ensure all customer requests have the smoothest path to resolution. You can route call directly to a specific group of agents or a set of groups in Zendesk. Alternatively, you can route calls received after business hours or when agents are busy to an alternate phone number. This ensures customers can always connect with a live agent.
Workforce management (WFM)
Workforce management is an inbound call centre feature that helps businesses optimise their staffing and scheduling processes.
For call centres, it can be a never-ending battle to match the estimated call volume with the amount of agents scheduled. With this feature, businesses can accurately forecast and monitor labour needs.
Tip: If you want to monitor your current staffing needs, check out the staffing calculator in our instant messaging software writeup.
Omnichannel capabilities
In today’s marketplace, consumers expect to reach your business through your website, social media pages and anywhere else you have a presence. Omnichannel inbound call centre capabilities connect your customers with your team no matter where they come from.
It’s important, however, that the inbound call centre solution has the capabilities for agents to access the customer’s information easily. According to the Zendesk Customer Experience Trends Report 2023, 70% of customers expect anyone they interact with to have the full context of their situation. Selecting a call centre software that offers robust customer profiles can be key to giving agents the context that today’s consumer requires.
Real-world example: Liberty, a UK-based premium department store and retailer, uses Zendesk to manage its voice calls from the same software it uses for emails. This means all contact data is captured by the same system, giving customer service agents the flexibility to take calls on various devices.
Reporting and analytics
Reporting and analytics are valuable features for businesses to see how their inbound call centre operations perform.
Quality software can track your operation’s call centre performance metrics and KPIs, such as average wait times, agent productivity and areas of improvement. At Zendesk, we offer pre-built and custom dashboards that provide an overview of essential information to keep your inbound centre running smoothly.
Benefits of an inbound call centre solution
Here are a few benefits that inbound call centre software can bring to your operations.
Improve customer retention and satisfaction
With inbound call centre software, businesses can provide an effective CX that customers appreciate. Omnichannel capabilities allow customers to contact an organisation on their preferred communication channel. Meanwhile, efficient call routing and IVR systems can ensure these customers connect with the right support agent.
According to our CX Trends Report, 72% of customers expect immediate service, and the right solution can ensure you tend to your customers promptly.
Real-world example: Netwealth, an Australian-based financial company, turned to Zendesk after growing call volumes overwhelmed their original phone system. After implementing Zendesk for voice support, they resolved 99% of call tickets in one touch – a change that made a big difference for their customers.
Improve agent efficiency
Inbound call centre software should have features to improve agent efficiency. For example, internal knowledge bases can help support agents solve pressing issues. Meanwhile, call routing features can help them escalate or transfer calls quickly – providing a seamless handoff for agents and customers. Furthermore, managers can use call recording features for training purposes to help agents perform at their best.
Our help centre capabilities at Zendesk allow support agents to quickly pull up relevant articles and information to best assist customers. Another benefit of the help centre is that it enables customers to solve common issues independently, resulting in a lower call volume for support teams.
Streamline operations
Efficient operations are the backbone of any successful business, and inbound call centre software comes with features to achieve exactly that.
You can use workforce management applications to optimise staffing levels and schedules to meet call volume demands. Meanwhile, support data and actionable insights are crucial for identifying any bottlenecks or areas of improvement in your organisation.
Manage more inbound calls
Without software, individual customer service agents can only handle so many customers in a day – and this issue compounds when your business is growing and experiencing higher call volume.
Quality inbound call centre software prioritises scalability while providing capabilities that make agents more efficient, like omnichannel agent workspaces. These features help your reps work as efficiently as possible to deliver a great CX, even in the wake of increased calls.
How to choose the right inbound call centre software
When deciding which inbound call centre software is right for your company, there are some factors to consider. Before making a selection, ask yourself a few questions about your needs.
Will it integrate well with existing applications and processes?
Seamless integration is vital when introducing a new tool into your organisation. Make sure the chosen software integrates effortlessly with your existing processes to minimise disruptions and mismanaged data. Easy setup and adaptability should be top priorities to ensure a smooth transition.
At Zendesk, we provide 1,000+ pre-built apps and integrations via the Zendesk Marketplace – meaning your team can seamlessly implement nearly every tool they work with.
What level of security do you need?
In today’s increasingly technological marketplace, data breaches can pose a real threat to businesses and consumers. When selecting an inbound call centre software, you must ensure it can keep your and your customer’s data safe.
Check the security measures and encryption of any software you’re considering to ensure it’s safe for your operations. At Zendesk, we have the certifications and memberships to show we are qualified to keep your data safe.
How long will it take team members to get up to speed?
A steep learning curve can cause short-term CX disruption and long-term employee frustration when introducing new software. Prioritise user-friendliness and ease of admin. The quicker your team can get up to speed, the quicker you can see the product's benefits.
What is the total cost of ownership?
Total cost of ownership (TCO) includes all direct and indirect costs, such as maintenance, training, customisation, full-scale adoption and other factors a business may accrue while owning the product.
Zendesk ranks as the #1 software product for 2023 according to G2 – and one of the many reasons is that we are the only vendor that delivers a consistently high ROI with a low total cost of ownership. We do this through software that’s fast to set up and easy to make ongoing changes to without large IT or developer teams. Learn more in Forrester’s study on the ROI of Zendesk.
How quick will your time to value be?
A quick time to value (TTV) implies a faster return on investment and increased efficiency – and the faster your organisation can realise the benefits of a new process or software, the better. Our inbound call centre solutions at Zendesk can get your organisation up and running rapidly, helping businesses see the value of our product in days, not months.
Frequently asked questions
Here are frequently asked questions about inbound call centre software.
Ready to try inbound call centre software?
If you’re ready to try inbound call centre software, opt for an industry-leading product like Zendesk.
Our scalable, robust software enables businesses of all sizes to take control of their inbound call centres and deliver outstanding CX time after time. From a top-of-the-line omnichannel agent workspace to IVR, reporting and workforce management features, we have the capabilities your agents need to spend less time navigating complicated tech and more time pleasing customers.
Try a free trial of Zendesk today.
Related inbound call centre guides
From inbound call centre success to the overall customer experience, here’s some related information you can use to enhance your operations.