Adapting in unprecedented times - New Future of CX

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What are customers expecting from organisations in the new normal?

In such unprecedented times, we’ve seen customer experience is a competitive advantage.

Companies have needed to reevaluate and adapt their CX strategy to adjust to the new normal, but what impact does this have on the way they deliver customer service and how can companies ensure they have the flexibility to continually meet customer expectations?

Listen to a 30min panel with Zendesk and 3 tech partners; Tymeshift, Klaus and BotXO, each representing a unique view and insight into what the future of CX looks like to them.

They will be providing insight on:

• Effects of Covid-19 and the impact it has on CX.

• How to define the value of your CX solutions?

• How teams have adjusted to the global remote experience (WFH)

• What are customers now asking for? Has the demand changed?

• What does the future look like? How companies need to become more agile.