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Zendesk Sell Features

Focus on the finish line

Our integrated sales CRM empowers your team to be more productive, better understand your customers, and make data-driven decisions.

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Exceed revenue targets

Productivity tools

Email integration

Sync your existing email to Sell and work more efficiently with alerts, templates and automatic tracking.

How it works

Sales engagement tools

Build targeted prospect lists, and create customised email sequences to automatically follow-up with leads.

Explore tools

Task Player

Work uninterrupted through routine sales activities, like outreach and following up, to streamline your day.

How it works

Additional features

Call and text

Instantly log, record and reference all calls, and send and receive texts directly from a lead, contact or deal.

Smart lists & templates

Segment and filter your leads and deals in real time, while saving lists of your most frequented data views.

Sequences

Set up email and task sequences to automatically engage leads and streamline your outreach.

Power dialler

Spend less time punching numbers with a custom call list that automatically cycles through customers and prospects.

Bulk outreach

Send bulk emails to a filtered smart list of prospects or customers. Add merge tags to automatically pull in their information.

Sales triggers

Build trigger-based actions to eliminate admin work, automate your workflow, and ensure all customers get your full attention.

Full customer view

Better customer experiences

Centralised platform

Manage your leads, contacts and account information in one platform to get full customer context before your call or meeting.

How it works

Complete customer view

Integrate Zendesk Sell and Support to exchange key data and insights across your sales and support teams.

Set up integration

Marketplace

Effortlessly connect to your favourite apps in the Zendesk Marketplace with one click.

Visit Marketplace

Additional features

API access

Plug into your existing tech stack with our rich, open APIs, or build your own custom solutions using the Zendesk apps framework.

Mobile app

Stay connected to your prospects and customers from anywhere with additional features, like geolocation.

Subscriptions

Track an account’s recurring revenue and view everything from historical records to subscription end dates in smart lists.

Reporting and analytics

Pipeline visibility

Accurate forecasting

Predict deal volume and forecast revenue growth to improve your sales strategy, planning and team management.

How it works

Pipeline analysis

Analyse lead and deal progression and quickly identify bottlenecks across each stage of your pipeline.

How it works

Advanced analytics

Gain actionable insights using thousands of customisations and view sales metrics right away with our prebuilt dashboards.

See all features

Additional features

Activity reporting

Get access to out-of-the-box reports that examine key metrics like calls made, email outcomes and appointments held.

Performance metrics

Improve pipeline visibility with pre-calculated sales performance metrics like deal source performance, loss reasons, and more.

Custom dashboards

Create custom performance dashboards using 10 drag-and-drop widgets to monitor your sales performance goals, deal activity and tasks.

Resources

Sell News

Stay updated on Sell

Here’s the deal. We’re always improving Sell with new features and greater support.

Zendesk Sell blog

Everything you ever wanted to know about Sell.

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What’s New

Get the latest on Sell features and capabilities.

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Sell community

Provide Sell feedback and share knowledge with others.

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Zendesk Sell

Seal the deal

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