Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.
Editor’s picks
The humanizing power of AI in CX
Leadership
Top 5 reasons to attend Zendesk Showcase 2024
CX solution for the AI era
Research and trends
Employee experience - internal help desk
Customer support management
Zendesk's CX Maturity Study for Europe
Customer support management
Knowledge management
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Guides, research and more
100+ best canned responses for live chat: Examples + template
These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.
Optimise your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Automate your customer service experiences with Zendesk AI
Our three-part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionise customer support, enhance satisfaction, and drive unparalleled efficiency.
Popular guides
Want to dive deeper? Choose a topic.
- Personalization
- The ultimate guide to call centres
- Employee experience - internal help desk
- Unity & Zendesk
- Reimagining the future of retail
- Zendesk's CX Maturity Study for Europe
- Customer segmentation
- Sales management
- Conversational business goes mainstream
- Building the best customer experiences with Facebook and Zendesk
- Zendesk messaging
- Sales strategy
- Sales process
- Become a CX champion
- CX maturity best practices
- Addressing customer experience from the CIO perspective
Latest stories
Customer retention: Metrics, strategies, and examples
Discover tried-and-tested customer retention strategies to keep customers coming back.
25 free and customisable feedback form templates
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
Generative AI glossary: Key AI terms for 2025 and beyond
Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
What is customer value? Definition, formula, and importance
Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
What is change management? Definition + 6 key steps
Change management helps guide people through organisational changes to achieve success. Learn what it entails and explore six steps to make it work effectively.
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The best source of information for customer service, sales tips, guides and industry best practice. Join us.