Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.
Editor’s picks
The humanizing power of AI in CX
Leadership
Top 5 reasons to attend Zendesk Showcase 2024
CX solution for the AI era
Research and trends
Employee experience - internal help desk
Customer support management
Zendesk's CX Maturity Study for Europe
Customer support management
Knowledge management
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Guides, research and more
100+ best canned responses for live chat: Examples + template
These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.
Optimise your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Automate your customer service experiences with Zendesk AI
Our three-part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionise customer support, enhance satisfaction, and drive unparalleled efficiency.
Popular guides
Want to dive deeper? Choose a topic.
- Personalization
- The ultimate guide to call centres
- Employee experience - internal help desk
- Unity & Zendesk
- Reimagining the future of retail
- Zendesk's CX Maturity Study for Europe
- Customer segmentation
- Sales management
- Conversational business goes mainstream
- Building the best customer experiences with Facebook and Zendesk
- Zendesk messaging
- Sales strategy
- Sales process
- Become a CX champion
- CX maturity best practices
- Addressing customer experience from the CIO perspective
Latest stories
Customer sentiment: What it is and why you need to measure it
Explore what customer sentiment is, how it’s analysed, and why tracking and understanding it is so important to business success.
20 customer thank you card examples (+ tips for writing them)
Show your customers how much their business means to you with our thank you note samples and email templates.
92 customer service statistics you need to know in 2025
Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2023 and beyond.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
35 customer experience statistics to know for 2025
Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.
20 chatbot templates to improve your CX in 2025
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
AI-powered ticketing automation: A complete guide for 2025
See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
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The best source of information for customer service, sales tips, guides and industry best practice. Join us.