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A customer service app, no strings attached

Great customer support is tied to the customer, not a desk. Zendesk native mobile apps are built for team leaders, agents and those rolling stones who can't sit still.

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Zendesk for mobile—it's all good.

Agents can catch up with tickets, clean up their queue, and free up their workflow (and their mind).

For iPhone/Android

  • Create new tickets on the fly and make quick updates with macros

  • Notifications alert agents to updates on their assigned tickets

  • Get to the right ticket immediately, using search and deep-linking from email

  • Filter through the queue with Views and swipe to easily move to the next ticket

For your iPad

  • Stay ahead of key performance indicators with full access to reporting and analytics

  • Swipe to quickly triage or respond to tickets

  • Dip into the Agent Dashboard to get an overview of an individual or team queue

“Our agents feel a deep responsibility towards customers. If people are out or away from their desks, the Zendesk mobile app is a great way for agents to check in or get an update on tickets.”

Ali Rayl

Director of Customer Experience at Slack

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The University of Pennsylvania Wharton School IT Team answers tickets on the go.Learn more
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Good chats can happen anywhere

Zendesk Chat’s live chat app keeps chat support going when agents get going, too.

For iPhone/Android

  • Match the customer’s pace with notifications about incoming messages and visitors

  • Browse the site visitor list to proactively start chats

  • Serve multiple chats at once and avoid keeping customers waiting

Zendesk for mobile

Just as cool on your couch as on a mountain.

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