Plans and pricing

After clicking ‘Buy now’, you’ll create a Zendesk account and immediately be able to purchase your software. You can easily pay by credit card or Paypal. Customers who prefer to purchase through our sales representatives can opt to pay via invoice.

Plans are month-to-month or annual. You can start, stop or make changes to your plan at any time (but note that refunds aren’t given for cancellation or downgrades). Learn more here or contact us for details.

The Zendesk Suite is your comprehensive, all-in-one CX solution for the AI era. It comes fully equipped with ticketing, messaging (including live chat features), a robust help centre for both internal and external use and voice support. These plans are perfect for businesses providing support across multiple channels. All Zendesk Suite plans boost efficiency with cutting-edge automations and AI agents, available 24/7 to resolve customer issues swiftly and effectively. Explore all Suite plans here.

Alternatively, if you’re just starting out and focusing on email customer support, building your own Support plan is a smart choice. This option gives you the flexibility to master the basics, with the opportunity to add more channels, enhance product features or upgrade to the full Zendesk suite as your needs develop. Explore all Support plans here.

Still not sure? Reach out to our experts for assistance.

When you sign up for your trial of Zendesk Suite, you’ll have access to all features on the Zendesk Suite Professional plan. If you wish to trial a specific plan, just contact us. At any point during the trial, you can choose a plan and pay by credit card or PayPal from within your account.

At the end of your Zendesk Suite trial, your data and setup remain intact. You can log in and select a plan to purchase.

Customers on any Zendesk Suite plan have access to online support, as well as the Zendesk Help Centre, on-demand training and Community. For additional fees, customers can access prescriptive guidance, customised training, hands-on configuration, 24/7 support and implementation services to ensure teams are set up for success.

We have thousands of prebuilt apps and integrations available through the Zendesk Marketplace. You can also build almost anything you want on top of the Zendesk platform via our developer API.

We combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

Our Help Centre is open 24/7. You can also reach out to our global support team. We’re here to help.