Reimagine Project Management
Episerver saves thousands of hours in project management each month with Sunshine
Episerver’s web content management software helps power websites for some of the world’s top brands. With Sunshine, they created a customised project management tool to help onboarding managers stay organised and track billable work effortlessly.
1 dedicated developer
Implemented in less than a month
PLATFORM COMPONENTS USED:
Zendesk Apps Framework (ZAF); Custom Objects
Business challenge
Implementation projects were being manually tracked in Excel spreadsheets, which resulted in a lack of clarity and an end-of-month review cycle that took weeks to complete.
Platform solution
Using the Zendesk Apps Framework (ZAF), Episerver’s Director of Customer Success Operations created a customer project management tool which allows project managers to update and summarise projects through tickets stored as Custom Objects. The tool calculates what percentage of the project is completed based on the amount of open items, and gives project managers the ability to log billable hours right in Zendesk—allowing Episerver to centralise time card and billing data across dozens of project managers.
“The Sunshine framework helps us deliver additional features and functionality not native to the platform, and allows us to extend the capabilities of the product to meet our company’s unique needs. The app framework, together with Sunshine, provides me the opportunity to develop innovative solutions to customise and enhance Zendesk, and allow our team to work efficiently and effectively”
Andrew Schreiner
Director, Customer Success Operations
