Drive more engagement with outbound messaging
Deliver great conversational experience at scale, across all customer journey touchpoints with the Sunshine Conversations Notification API. Simply connect the API to send business-initiated messages on channels your customers love such as WhatsApp or SMS, and drive more value from your engagement.
Engage at every stage
The best customer relationships are reciprocal. Keep your customers engaged and be the first to reach out with personalised messaging touchpoints. Build lasting relationships and drive higher customer satisfaction by sending proactive messages across the customer journey.
Enlighten with personalisation
Keep the conversation alive with customers who have disengaged and are showing signs of churning. Send personalised messages and get a dialogue going again and have them automatically delivered to your customer’s preferred channel.
Enrich customer experience
Don’t leave customers in the dark. Keep customers informed of service issues by sending messages on their channel of choice. This not only avoids tying up costly support channels like voice, chat and email, but enriches the customer experience.
Capabilities
The complete outbound messaging package
Go beyond text
Engage with customers on channels they love using structured rich message templates. Get out-of-the-box support for all message types, including multimedia.
Keep the context
With full contextual support, you can turn outbound messages into two-way conversations with template message reconstruction. Get the full context on reply including full user profile and history.
Never lose track
Follow the delivery status of your message with reporting triggers. Track progress of your outbound messages with channel and user device delivery indicators.
Send messages efficiently
Reduce your technical load by sending one or many outbound messages in a single API call.
Read developers docs
Proactive messaging, real results
“The Notifications API was a game changer for us. Brands using our hospitality platform were in production in weeks and immediately saw revenue and ROI from proactively messaging their customers.”
Andrew Pirret
VP of Product at Alliants
Here’s the deal
Access to all Sunshine Conversations APIs, including the Notification API, is included in Zendesk Suite professional plan and above.
Evaluate for free. Pick a plan later. No credit card required.
Prices do not include WhatsApp plans, packages or infrastructure fees. Prices do not include any additional WhatsApp tiered message delivery fees. These are billed separately and passed on at cost by WhatsApp.
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