In this vodcast series you will discover how Zendesk clients have maintained high customer satisfaction, reduced costs, and streamlined processes by focusing on effective customer experience strategies.

Watch, learn and get inspired.

New episodes are released monthly, so be sure to bookmark this page. If you'd like to share your company's CX story, please let us know!

In our discussion with Jake from HyperJar, we explored their customer experience strategies. HyperJar, a digital wallet app for budgeting and savings, has seen exponential growth, with daily live chats increasing from 200-300 to 500-700.

Despite this, they've maintained high customer satisfaction and industry-leading Trustpilot reviews. Key to their success is returning to basics and implementing practical solutions like AI with their bot "Hybot" to handle simpler queries.

HyperJar continuously improves based on customer feedback and thoroughly tests changes in a sandbox environment. Their customer-centric approach ensures every user receives exceptional care and attention.

HyperJar is a spending app designed to help users organise and control their finances.

featuring Khosi Ncube, Chief Experience Manager at Rentoza

Release date: 19th of September

VP SMB Sales, 

Zendesk

Zendesk System Manager, HyperJar 

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