Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Executive sponsor
Emily Freeland
Director Value Consulting at Zendesk
With over 20 years of expertise, Emily is a leader in SaaS development, customer and employee experience (CX and EX) strategies, and business process improvement. Specialising in Value and Improvement Consulting, Emily focuses on integrating business architecture with system implementations to enhance operational efficiency.
She leads global initiatives to educate businesses on the value of CX and EX, deploying specialised tooling and strategic implementations that prioritise effective service design and customer advocacy. Emily is also a sought-after keynote speaker and expert on CX and Value Strategy, influencing transformative business outcomes across multiple industries.
Emily is a brit, based in Barcelona, mother of a wonderful person and an enthusiastic cat. An inquisitive life lover, keen sun follower, alternative beverage investigator and fan of people and connections.
AVAILABLE ON-DEMAND
Watch the on-demand webinars
Setting goals in 2023 with Olympic Medalist Shannon Miller
How to build your dream career with Elaine Welteroth
Goal setting: cliché or clever? We’re revisiting resolutions for the new year–and making them work for us.
Shannon Miller, one of the most decorated Olympic gymnasts in US history, will discuss how to embrace a gold medal mindset and set intentions that you’ll keep. You’ll leave empowered to make more conscious choices about wellness, boundaries, and work.
A dream career: rooted in fantasy or an attainable reality? As part of our Women’s History Month celebration, we’re bringing in a special guest and one of our favorite multi-hyphenates, Elaine Welteroth, New York Times bestselling author, former editor-in-chief of Teen Vogue, and Project Runway judge.
In this digital event, we’ll explore how to build and elevate a lasting career rooted in your passions and talents.
Leading with impact with Libby Gill
Standing out in a digital world: Keys to thriving as a leader
Exemplary leaders don’t just execute, they inspire. As part of our Women in Leadership series, we will explore the tools and techniques to become a more effective, motivating, and persuasive leader in the face of disruptive change.
We’ve brought together three incredible leaders: Libby Gill, a leading change management expert, Tina Dobie, Chief Customer Officer at Calendly, and Felicia Jones, Managing Director at Accenture.
In this Women in Leadership event, we’ll discuss how to lead a remote workforce more intelligently and gain the visibility necessary to get to your next step.
Executive coach to the Fortune 500, Kelly Decker, will present actionable strategies for effective digital communication; followed by a candid fireside chat with female executives from Shopify, Justworks, and Team4Tech.
Beating burnout ft. Jacinta Jimenez
The end-of-year rush can test the resilience of even the most stalwart leader—but with the right strategies, you can beat Q4 burnout for both you and your team.
In this Women in Leadership event, we hear from the award-winning author of The Burnout Fix, Dr. Jacinta M. Jiménez, as she shares how top leaders stay calm, focused, and steady as their teams enter the busiest season of the year.
WOMEN IN LEADERSHIP
Tech for good: How AI is empowering survivors of domestic violence
Why women in leadership communities matter, now more than ever
According to the UN, one out of four women globally, and three out of four children, have experienced domestic violence. What makes the situation more dire is that 60 percent of survivors do not seek help, and 90 percent do not go to the police. Spring ACT, a non-profit organisation that uses Artificial Intelligence wants to change that.
There are only a handful of women at the helm of major corporations as CEOs. In 2023, we may have cause to raise a small toast of celebration as the number of women CEOs touch the milestone of ten percent for the first time. But, with the glass ceiling firmly in place, women won’t cue the confetti just yet.