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Unlock the power of AI for customer experience

Right now, delivering great CX means prioritising personalisation, speed and privacy. But balancing all these elements isn’t easy. That’s why a growing number of organisations are utilising AI for customer experience. Our guide features best practice for implementing AI for CX, including:

Techniques for optimising efficiency

Tips for deepening customer connections

Strategies for future-proofing your CX

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SNEAK PEEK

One solution that connects all the dots

When you choose Zendesk, implementing AI is a breeze. From personalised conversations to omnichannel case management and automated workflows, our AI-powered CX solution has everything you need to deliver intelligent service.


Discover what other CX leaders have to say, including:

•

73% reported a positive ROI on using AI and automation

•

70% agree that AI is causing them to rethink the customer experience

•

68% think organisations that don’t adopt AI tech will struggle to survive

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3

220

35

%

70

%

hrs

x

more automated resolutions with AI agents

saved in total from automated workflows

reduction in time spent on the QA process

increase in overall schedule adherence

ONLINE EVENT

Unlocking the power of AI for CX

Available on-demand

Spend an hour diving deeper into AI market trends and the resulting challenges many businesses are facing in our on-demand webinar. Watch our dynamic panel discussion with some of the brightest minds in CX, including experts from International Data Corporation (IDC), Amazon Web Services (AWS), and Matthias Goehler, CTO APAC at Zendesk.

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Transform your CX with AI

AI is leading the charge on new CX possibilities. Find out how it can empower your teams, elevate your experiences and evolve with your organisation.

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WHAT OUR CUSTOMERS SAY ABOUT zendesk

WHAT OUR CUSTOMERS SAY ABOUT zendesk ai

"Ultimately, we want to get to the point where we have a holistic global digital customer journey. With Zendesk as the foundation and the various apps and integrations such as AI sitting on top of that, we are getting closer and closer to achieving that."

Steven Franklin

Head of Global Customer Services, Siemens

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"What I love most about Zendesk is the set-up, we’re a fast-paced business and we don’t have months and months to set up solutions. Advanced AI is ready out of the box. You just plug it in, set up flows, and go. And you don’t have to worry about training from day one."

Daniel Wright

VP of Customer Service, Monese

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"We implemented Zendesk AI earlier this year, it’s ready straight out of the box, and everyone knew what they were doing. It’s really intuitive, we didn’t have to change any core processes, it is just another button that will help you and show you the information."

Lucy Hussey

Customer Service Manager, Motel Rocks

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