ZENDESK FOR MANUFACTURING
Make better customer experiences
Zendesk customer service and engagement software helps integrate systems, automate workflows and improve collaboration. Build better experience for everyone in your supply chain.
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Bring it all together
Let data flow across teams, departments, suppliers and distributors around the globe. Seamlessly integrate info from your customer communication channels, business apps and back end systems.
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Stay in touch
Open channels like email, online chat and phone with dealers and distributors. Respond to enquiries and drive sales – and deliver exceptional service.
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Make the most of your time
Eliminate manual tasks and reduce errors with advanced workflow capabilities, AI-powered automations and knowledge management solutions for customer self-service and ticket deflection. Empower agents with customised workspaces, in-context access to internal knowledge and time-saving tools.
Encourage efficiency
Lock it down
Zendesk provides enterprise-grade security features, so you’re starting with the highest standards. Keep up with changes to regulations and data privacy policies.
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Hit the ground running
Our team of experts can configure and integrate any product to fit your team’s needs, no matter how complex. Zendesk scales with your support operations, so your teams can quickly onboard agents and launch new divisions and products.
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Find out what Zendesk can do
Get a demoHelp them on any channel
“We needed something flexible and easy to implement. Zendesk integrated all channels and gave us the flexibility to implement in the way that we needed.”
Orlando Gadea Ros
Business Innovation Manager at Stanley Black and Decker
Read more here.
Customer satisfaction in the bag
“Zendesk helped us strengthen our partnerships with our distributor channel.”
Kelly Dees
Vice President of Global Customer Experience, Ingersoll Rand
Read more here.
