Retailers experienced extreme volatility this year, evidenced in the lightning-fast changes in how customers shopped, how employees worked, and, ultimately, how companies did business.
Meeting customer expectations is hard right now. This year’s Zendesk 3rd annual CX trends report reveals five trends that are helping customer experience leaders set the bar high.
Join some of the UK's leading retailers over breakfast as we discuss key learnings from the "longest peak season", implementing new digital transformation strategies, not just to survive, but thrive as the retail landscape evolves and actionable insights on planning for the road ahead.
