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ARTIFICIAL INTELLIGENCE

Zendesk AI makes service what it should be

Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, which means you unlock the power of personalised support from day one – without any extra work.

A person travelling with their luggage is on their phone sending a help request. The message reads “Hey, can I upgrade my next flight using my mileage points?” The response reads “Sure! Here’s your updated booking”, with their flight details attached.

HOW ZENDESK AI WORKS

Intelligence infused into every interaction

  • Let automation play a bigger role

    Having too many customers is a good thing. Manage high demand with AI agents and resolve interactions with ease.

  • Give agents more power

    Boost agent productivity with a proactive agent copilot built into their workflows, providing full context and guidance for consistent service.

  • Operate at scale

    Use AI to streamline workflows, reduce agent workload and increase operational efficiency with complete visibility.

AI-POWERED BOTS

Reach +80% automation across every channel

Zendesk AI agents can understand and resolve the most sophisticated interactions from end to end. Delight your customers with instant, personalised support that’s always on – while reducing costs at scale.

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AGENT COPILOT

Turn every agent into a top performer

New

Zendesk agent copilot takes action. This proactive assistant improves productivity by providing agents insights, suggested replies and the ability to execute agent-approved actions.

New

Optimise service workflows

Get your whole operation in formation

Know what your customers want, how they feel and what language they speak. Go further and customise based on your specific business needs so you can capture every incoming request and the details behind it.

Testimonials

92%

One-touch resolution rate

11%

Decrease in email average handling time

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”

Raz Razaq

Head of Customer Contact Experience
Technology

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AI for Employee SERVICE

Set your internal teams free

Assign repetitive requests to AI agents that automatically understand your top HR and IT interactions. Route sensitive topics to the right teams, allowing everyone to focus on the right tasks.

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AI you can trust

Building AI responsibly

Zendesk designs with privacy, security and compliance to protect service data with rigorous standards. Transparency builds trust, so we communicate how our technology works. We release AI models only after they meet precise accuracy levels and partner with leading tech providers to deliver tailored, high-value solutions.

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Frequently asked questions

Customers on Support and Suite Professional plans or above can use Advanced AI. Zendesk AI agents, our AI-powered bots are part of the Suite.

Additional resources

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