Zendesk for government
Rethink customer experience
Our easy-to-customise software makes the work of government agencies more efficient and more responsive to the needs of the public. Build better digital services and improve how your organisation delivers services and information to the public.
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Orgs engaging their constituents
Provide better service
Impress your customers with shorter response times and make it easier for them to reach you. Zendesk gives government organisations everything you need to deliver better customer experiences to the public.
Deliver better customised experience
Comply and protect
Serve the public while meeting the stringent cybersecurity capabilities and processes required to handle federal data and constituent information. Focus on strengthening customer service with our FedRAMP-authorised cloud solution. For the next level of data privacy and security, we offer Advanced Data Privacy and Protection.
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Integrate seamlessly with legacy systems
Our solution enhances your current systems and creates efficiencies within your existing frameworks. This all-in-one system approach helps unify both internal and external communications and makes your CX truly forward-looking.
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Simplify reporting
Siloed data sources make reporting to stakeholders complicated and cumbersome. With powerful analytics from Zendesk, teams gain visibility into the volume of requests and turnaround time. Improving experiences lets civic leaders help constituents feel more connected and trusting of local government.
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Manage remote staff with ease
Government organisations must also manage the new reality of a dispersed workforce. Our tools help teams and partners track and manage requests, capture and disseminate institutional knowledge, and stay productive and empowered wherever they are.
How Zendesk helps internal teams
Find out what Zendesk can do
Get a demoThe FCC replaced a 15-year-old consumer complaint system and 18 outdated complaint forms
“Zendesk Support lives up to its promise. It’s that simple. It does what we need it to do today, and its vision ensures it’s a solid alternative in years ahead to help innovative decision makers.”
Dustin Laun
Contractor and Senior Advisor of Innovation and Technology for the FCC
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State of Tennessee boosted CSAT 35% with an omnichannel solution from Zendesk
“It just made sense to merge our customer channels together – that and the fact that we saved a quarter of a million dollars in maintenance fees on an annual basis by doing so.”
Dustin Swayne
Deputy Commissioner for the State of Tennessee
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