Optimise your support operations as you scale

The Zendesk Support Enterprise plan gives your company the tools you need to optimize your support operations as you scale.

Customise your support solution to fit the diverse needs across your business with features like contextual workspaces and custom resources.

Contextual workspaces allows you to maximise agent productivity by creating unique ticket interfaces that surface up the right forms, macros and apps based on the ticket at hand (currently in beta).

Set up, maintain and change your support operations with ease with advanced features like skills-based routing, ticket forms and premium sandbox.

With skills-based routing, you can get the right ticket to the right agent so they can more efficiently navigate their day-to-day workflow.

Keep internal and external teams on the same page with tools like the Collaboration add-on, which includes light agents and side conversations.

With side conversations, agents can easily share info, request a response, or kick off processes with other internal and external teams.

Keep team members accountable by giving certain roles the right account permissions. Easily audit changes made to your Support instance with features like customised roles and audit logs.

With customised roles, you can give specific permissions to your agents to see the tickets that just pertain to them.