Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter. That expectation has carried over into the workplace, where employees have the same standards of service as they do for the businesses they patronise.
Among all internal departments, IT teams receive by far the most employee requests. And with these rising employee expectations, IT is under more pressure than ever to deliver faster and more personal service than before. With Zendesk, IT teams can benefit from an easy-to-use, extensible platform that allows the team to scale support across their business.
In this e-book, we explore key ways in which Zendesk can help IT teams improve performance with smart self-service, automations and integrations, all centralised in one integrated hub.