For retailers, it feels like the stakes of peak season are rising each year, and they’re not wrong. Profitability is at an all-time high, but these rising profits are paired with escalating customer expectations. Fortunately, the intelligent integration of AI tools can support retailers to deliver exceptional service that delights customers while empowering employees to thrive during this busy period.
With 86% of CX leaders believing that AI will completely transform CX over the next three years, it’s no surprise that AI will also play a crucial role in peak seasons to come; ensuring customers continue to receive the level of care that they’ve grown to expect from their favourite retailers.
Download our whitepaper, created in partnership with Retail Gazette, to explore how AI can be harnessed to support retail employees during periods of elevated earning potential.
AI can be implemented at every point along an agent’s journey to improve their experience and efficiency, from streamlining their training and onboarding processes, to simplifying life on the frontline. As chatbots can handle routine inquiries and tasks instantaneously, human agents are able to focus on more complex queries, which leads to improved satisfaction for customers and agents alike.
AI tools also empower teams to enhance service quality by gathering, analysing, and processing feedback at speed. With more information at the fingertips of leaders and agents, the possibilities for super-personalised CX are endless, and the roles of agents are transforming into something more specialised, acting as supervisors of AI agents. While GenAI ensures that customers receive the immediate responses they expect from brands, human agents are able to connect with customers on a deeper level than ever before.
Read the whitepaper to gather insights on how to augment the capabilities of your agents and elevate your CX strategy!
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