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How companies can make the most out of Buy Now Pay Later services

This year, many European customers are eagerly waiting for Black Friday to finally purchase the items…

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COP27 and ESG: What businesses should look out for at this year’s conference

It’s time for our wake up call. We are being warned that we are at the…

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The ultimate Black Friday deal: winning new customers

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Why retailers need an endless aisle solution

Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly, from…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

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5 strategies to ensure returns don't turn into a nightmare before Christmas

As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?

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Christmas gift shopping behaviour has changed - Now is the time for retailers to adapt

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4 min read

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

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4 min read

2023: The year of customer service-led growth

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…

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6 min read

From transactions to relationships - Four ways to fire up your CX capability today

Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…

Article
8 min read

How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…