Sales

Article
11 min read

75 motivational sales quotes to galvanise you into action

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Article
8 min read

CRM features: how to take advantage of them to help your business

Learn about the advantages, disadvantages and features of a CRM so that you can make the best decision for your company.

Article
17 min read

Lead generation: what it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Article
9 min read

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
11 min read

Sales force management: what is it and what are the benefits?

Remove ALL your doubts about sales force management: what it is, how to plan and technological solution tips to facilitate your work (a lot)

Article
6 min read

6 new sales trends for improving your results

Omnichannel presence, customisation and even voice-activated purchasing - find out about the key trends so that you can sell more in 2020 and the near future

Article
4 min read

Strategy for selling services: 6 tips to increase the purchase of your solutions

Check out 6 strategic tips for selling services and learn what good practices you should adopt to leverage the results of your business.

Article
4 min read

CRM analytics: using data to make decisions

Take a look at the 6 main advantages of CRM analytics in order to make more assertive decisions and to optimise the company’s results.

Article
7 min read

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

Article
15 min read

7 cold email templates that skyrocket response rates

Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.

Article
6 min read

Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.

Article
10 min read

10 sales performance metrics you should track every week, month and quarter

With today’s modern technology, you can track pretty much anything about your sales performance. But just gathering data isn’t enough.

Article
7 min read

Full-funnel tracking approach for quality lead generation

Keeping track of the sales funnel is an essential part of any sales and marketing strategy.

Article
13 min read

Sales process fundamentals: a guide to consistently closing deals in a changing world

If you have a clearly defined sales process in place, your company can earn 28% more revenue than competitors who don’t have one.

Article
13 min read

The top 7 sales methodologies and how to choose the right one for your business

“It’s not about having the right opportunities,” author and sales professional Mark Hunter asserts. “It’s about handling the opportunities right.

Article

The five steps in the sales process that turn prospects into customers

When you set off on a road trip, you have a vehicle and a map. On…

Article
9 min read

SaaS sales 101: a beginner’s guide to selling

The global software as a service (SaaS) market totalled £113 billion in 2020 — more than double what it was in 2015 and nearly 12 times its 2010 size.

Article

What is a positioning statement? Examples, template + tips

A good positioning statement shapes the customer experience you want to deliver and guides the teams who make it happen. Here’s how to write one.

Article
6 min read

6 top personality traits of a successful salesperson

You want to hire a new salesperson for your team. Multiple interviews go by and the candidates start to blend together.