Retail
Sustainable shopping: Why retailers must go all in on green
According to researchers from the National Retail Federation, half of all shoppers will pay extra for…
Latest stories
Whitepaper
Top 5 CX challenges retailers are facing during the cost-of-living crisis
Many European retailers are investing in AI as a leading technology to make their customer service…
Article
5 min read
3 consumer trends shaping grocery retail in 2023
Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…
Article
5 min read
3 ways AI integrations are shaping the future of retail
Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
5 min read
Why retailers need an endless aisle solution
Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly, from…
Article
5 strategies to ensure returns don't turn into a nightmare before Christmas
As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?
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