Omnichannel guides
How companies can make the most out of Buy Now Pay Later services
This year, many European customers are eagerly waiting for Black Friday to finally purchase the items…
Latest stories
Article
6 min read
Agile omnichannel strategies for the post-pandemic era
What already emerged as a trend in the communication between companies and customers in 2020 has…
Article
5 min read
Agile customer service
Being flexible and acting fast — these two traits have become the focus of companies across…
Article
4 min read
How businesses can benefit from omnichannel personalisation
It’s not surprising that most of us switched to online shopping when physical stores shut down…
Article
11 min read
What is omnichannel customer service? Definition, importance and strategy
Take an omnichannel approach to create seamless, reliable customer interactions.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
3 min read
Conversations for better customer relationships
Support, sales and marketing benefit from messaging strategies that boost customer satisfaction, retention and engagement
Article
1 min read
Gartner's 5 key emerging technologies and their impact on customer experience
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
Article
3 min read
Expanding omnichannel support with WhatsApp
Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.
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