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5 min read

Zendesk Enterprise Chatbot - improve customer relationships

In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…

Article
5 min read

Why it's time for the public sector to join the digital fast lane

Whether we like it or not, recent events have catapulted us into the digital world. Three…

Article
4 min read

Why crypto's future rests on CX

Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…

Article
5 min read

Why great CX is the doorway to success with open banking for financial services firms

Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
5 min read

Revamping the checkout experience

The checkout point is the most important stage of the customer journey for retailers, a moment…

Article
5 min read

3 ways AI integrations are shaping the future of retail

Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…

Article

The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

Article

5 strategies to ensure returns don't turn into a nightmare before Christmas

As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?