Knowledge management
Customer self-service: what it is, why it's important, and how to get it right
Customer self-service is a set of tools and resources that allow customers to complete tasks independently. Discover the benefits and more in this guide.
Latest stories
Article
20 min read
19 stellar FAQ page examples and how to create one (+ template)
FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.
Article
3 min read
In an uncertain world, knowledge is power
Find out how knowledge-management software can help you keep your customers informed even as the world keeps changing.
Guides and ebooks
1 min read
6 ways to supercharge your knowledge-based help centre
The last three months have seen self-service searches spike across almost all major European countries: Spain,…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
1 min read
Help centre or help desk? How to differentiate between these powerful self-service tools
According to knowledge base, collects content from your website and offers it as a self-service tool…
Article
9 min read
Knowledge base article templates that work
The key is to find the right mix of knowledge base article templates for your customer-audience
Article
6 min read
Content management v. knowledge management
The real differences between content management and knowledge management – spoiler alert – scaling businesses need both
Article
7 min read
The knowledge management system in practice
A knowledge management system helps people find, contribute to or benefit from a company's institutional knowledge.
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