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Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
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CX Trends in Europe 2022 (10): High performing support teams boost efficiency by using more workflow tools
What has already been shown in our CX maturity report from Oct 2020 has now been…
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CX Trends in Europe 2022 (9): Most companies don’t have access to the most common types of customer data
The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…
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CX Trends in Europe 2022 (8): AI remains an underutilised tool
43 percent of companies in Europe feel digital transformation has accelerated by one to three years…
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CX Trends in Europe 2022 (7): Companies take to flexible work
Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…
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CX Trends in Europe 2022 (6): Teams look to adapt quickly and work smarter
In an increasingly decentralized (working) world, companies have to rethink the way in which they can…
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CX Trends in Europe 2022 (5): When it comes to adding tech, it’s adapt or get left behind
Most companies in Europe and the UK plan to ramp up adoption of digital tech. We…
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CX Trends in Europe 2021 (4): In uncertain times, agility is key
Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…
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CX Trends in Europe 2022 (3): High-performing companies are more likely to have adopted omnichannel support
When it comes to adding tech, it’s adapt or get left behind: 46% of companies in…
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CX Trends in Europe 2022 (2): Digital interactions in Europe and the UK surge to an all-time high
Customers have new expectations shaped by interactions with sectors that have grown fastest since COVID. Around…
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