Help centre software
What is a chatbot? + How they work
Chatbots are AI solutions that simulate human-like conversations to deliver 24/7 support and give service teams time back for higher-value tasks.
Latest stories
3 min read
Using technology to deliver best-in class service when it counts
The effects of COVID-19 for customer support teams have been far reaching. For service agents in…
Guides and ebooks
1 min read
6 ways to supercharge your knowledge-based help centre
The last three months have seen self-service searches spike across almost all major European countries: Spain,…
Article
8 min read
What is a help desk? Definition, benefits, and functions
Effective help desks keep your customers happy and your employees productive. Learn more below.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
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