Guides and ebooks

Guides and ebooks

Gartner: 3 Ways AI Benefits Customer Service Organisations

A recent report from Gartner explains how customer service organisations can benefit from using AI to cut costs and add value.

Guides and ebooks

What makes a business successful?

Running a successful business is hard work. Juggling orders, support, and accounts takes dedication and perseverance—undoubtedly…

Guides and ebooks
6 min read

When do Zendesk automations run?

Automations are a tool within the Zendesk platform that can be used to change ticket properties…

Guides and ebooks
1 min read

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Guides and ebooks

Guide to the Zendesk Marketplace

When your agents can deliver a great experience, customers are more likely to do business with you.

Guides and ebooks
1 min read

How Zendesk powers an evolving workplace

Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?

Guides and ebooks
1 min read

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months.