Gartner
Gartner: 3 Ways AI Benefits Customer Service Organisations
A recent report from Gartner explains how customer service organisations can benefit from using AI to cut costs and add value.
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Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Centre
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
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