Ebook
Interacting with university staff: are students satisfied with the current state of student experience?
The state of the student experience at universities around the world has been a topic of…
Latest stories
Ebook
1 min read
Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line
It’s no surprise that consumers across the world have higher expectations when it comes to customer…
Ebook
Unlock personalised service at scale with a unified customer view
Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.
Ebook
CX trends for the public sector
Get conversational with your constituents for a seamless public service experience across channels.
Ebook
1 min read
Customer Experience Financial Trends
To jumpstart growth in this new business reality, financial businesses need only look to their own…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Ebook
1 min read
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Guides and ebooks
1 min read
Using AI for better self-service
Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.
Ebook
1 min read
Cultivating customer loyalty by supporting choice making
Every customer likes to choose from a wide array of options, right? Well, maybe not.
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