CX Trends in Europe
AI is becoming more evolved and seamless, but how is it impacting CX in 2023?
Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…
Latest stories
Article
4 min read
The top trends behind manufacturers' CX revolution
Manufacturers are taking the ‘glass half full’ approach to forecasting their performance for the next couple…
Article
5 min read
Why passwordless authentication holds the key to smoother CX
The recent explosion of Software-as-a-Service (SaaS) tools and the rapid increase of digital services means we’re…
Article
Christmas is coming. How retailers can be merry this season.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
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Article
4 min read
How to put customer service first in uncertain times
We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…
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