Customer relationships
How communicating in a simple and concrete manner boosts effectiveness
Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…
Latest stories
Video
2 min read
WATCH NOW: How to balance digital automation with personal connection, with Zendesk + XTRAFIT
“Behind the AI there is always a customer who is a person,” is a statement all…
Article
3 min read
WATCH NOW: How to scale customer support in the AI era with HyperJar
In a fast-paced world where technology is driving constant change, customer service departments must “really focus…
Article
5 min read
How do you calculate your customer retention rate?
Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…
Article
5 min read
Zendesk Enterprise Chatbot - improve customer relationships
In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
5 min read
Zendesk customer journey map - understand your customers
Customer experience is more important now than ever before. Today, a staggering 80 per cent of…
Article
4 min read
Pop-up stores bring the best of both worlds to omnichannel retail
We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…
Article
6 min read
Making online reviews work for you: A business’s playbook
When was the last time we visited a new restaurant or brought a product from an…
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