Online ticketing system and ticketing software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories

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11 min read

Understanding business chatbots: how to use them for support

Save time for your customers and agents with enterprise chatbots.

Article
23 min read

The 12 best call centre software systems of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call centre software.

Article
7 min read

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

Article
9 min read

5 reasons why the customer is always right

“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

1 min read

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

Analyst reports White Paper

Article
3 min read

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

Article
3 min read

How to unlock growth with the Zendesk Suite

Customer experience is the new driver for business growth. Read on to learn how you can set up for success.

Article
2 min read

Shopify x Zendesk: perfectly paired to help retailers connect with customers

See why this powerful partnership means big things for small ‘e-tailers’.

Article
9 min read

Customer portals: 5 types of web self-service (and how to set them up)

Learn how to implement web self-service to significantly improve your customer experience and satisfaction.

Article
10 min read

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

Article
6 min read

Choosing a customer service solution for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

Article
12 min read

What is a chatbot? + How they work

Chatbots are AI solutions that simulate human-like conversations to deliver 24/7 support and give service teams time back for higher-value tasks.

Help centre software

Article
5 min read

Four ways in which Zendesk can make your life easier, now

Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).