Analytics
How companies can use data and analytics to accelerate growth
In today’s competitive retail environment, personalisation and CX need to go hand in hand. In order…
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1 min read
Four best practices for implementing extreme customer self service
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.
Article
8 min read
Top 18 customer service metrics to measure
From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.
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