Customer satisfaction
Latest stories
Article
5 min read
How to grow your customer support when scaling your business
According to research by Dealroom and Sifted, Europe has 70 unicorns. And the volume of cash…
Article
11 min read
B2B customer service: what it is and how to do it right
It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.
Article
7 min read
Customer service philosophy: how to create one and free template
To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.
Article
13 min read
The 5 communication styles customer service agents need to know
As a customer service agent, having great customer service communication means everything.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
9 min read
How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
Article
15 min read
How to show customer appreciation (+ customer gift guide)
Businesses often narrowly focus on growth and what it takes to acquire a new customer.
Whitepaper
1 min read
Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
Whitepaper
1 min read
Meeting the advanced challenges of modern CX
For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…
Whitepaper
1 min read
Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
Whitepaper
1 min read
Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…
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