Service

Article
8 min read

How to start a virtual call centre that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

Article
7 min read

Customer success manager: role, responsibilities, and business impact

Find out how a customer success manager can help increase customer satisfaction, boost loyalty, and elevate your business.

Article
7 min read

What is call listening and how to it can improve your call centre's performance

Call listening can help improve your customer service team's performance. Here's what you need to know.

Article
7 min read

CCaas: The definitive guide to contact centre as a service (+ the five best providers)

It's time to drop your dated call centre technology. Learn how a CCaaS solution helps you connect with customers across all channels.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
6 min read

What do successful startups have in common?They prioritise CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

Article
7 min read

What is an enterprise help desk and how does it benefit your team?

Here are the tools that you'll need to meet your customers’ expectations, at scale.

Article
6 min read

Four ways in which badges can boost community engagement

Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.

8 min read

Seven strategies to win back your customers' trust after your brand's reputation has been damaged

Every company experiences a PR crisis. It's what you do afterwards that determines the effect on your business.

8 min read

Top 11 call centre skills every agent needs

Great call centres start with hiring agents with the right call centre skills. Here are the personal qualities and technical skills agents should possess.

Article
6 min read

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Article
6 min read

Proven ways to deal with high call volume

High call volume can overwhelm representatives and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.

Article
7 min read

Welcome to your one-stop integration shop

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. unitQ Monitor.

Article
5 min read

CX and COVID-19: What agile companies are doing differently

See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

Article
10 min read

Customer success interview questions: 30 Examples you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

Article
9 min read

How to onboard a remote customer support team successfully

Effective onboarding is essential to modern business success, but it's not always easy – especially if you're trying to onboard a remote customer support team.

Article
11 min read

Business Messaging: Five key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

Article
5 min read

How a ticketing tool helps SMBs scale with growth

For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…

Article
6 min read

15 customer service videos worth watching

Explore a list of the most current customer service videos, including TED talks, training tips, tutorials and CX thought leadership.

Article
15 min read

How to show customer appreciation (+ customer gift guide)

Businesses often narrowly focus on growth and what it takes to acquire a new customer.