Customer experience
Latest stories
Article
5 min read
How AI can improve the hotel guest experience
Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…
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Article
4 min read
How to put customer service first in uncertain times
We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…
5 min read
7 ways to create a great customer experience strategy
Why is customer experience management important? Companies that excel at customer experience have been shown to drive…
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Article
4 min read
How live commerce can break down customer-experience barriers
Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
6 min read
Why CX teams need automated privacy tools
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
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Article
4 min read
How to win four years of expected digital growth in just two months
Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…
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Article
4 min read
Building a customer-centric service model for IT services and tech firms
When done right, technology can help companies create great customer experiences. This is why 82% of…
Article
7 min read
What is customer experience optimisation? (+3 actionable tips)
The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimisation. But a few tactics can help boost your efforts.
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Article
4 min read
Don’t forget payments in your 2023 customer service strategy
I tried to buy a gift for someone recently from the website of a top London…
Article
4 min read
How CX will evolve in 2023 and beyond
We couldn’t possibly have predicted the changes that have taken place over the past couple of…
Article
7 min read
Customer success vs. customer experience: what’s the difference?
Customer success vs. customer experience – what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.
Article
4 min read
Shaping the new customer service agenda in 2023
Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…
Article
7 min read
Using TikTok for customer service: 4 brand examples + takeaways
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Article
7 min read
Connecting your CX and marketing strategy
There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…
6 min read
How to gently remind a potential customer
Don’t worry if it’s been a while since you’ve heard from a prospective client. A gentle…
Article
4 min read
The challenges of modern CX in financial services
On 1 October JP Morgan launched its new digital retail bank in the UK. As one…
Article
4 min read
How insurtech disruptors are teaching the industry a valuable lesson in customer experience
There’s nothing like living through a global pandemic to put insurance firmly front of mind. Capgemini’s…
Article
4 min read
Rising above the average: Modernising CX in Financial Services
The Financial Services industry is a highly dynamic and challenging environment, as seen in part 1.…
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