Customer Engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories
Article
7 min read
5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…
Article
10 min read
Are customer surveys effective?
How you can learn from customer surveys – without overwhelming customers with them.
Article
6 min read
Why the right customer service voice matters
What is the right customer service voice, and is it really that important?
Guides and ebooks
2 min read
How to provide great Facebook customer service
Scroll to the bottom to download our white paper – ‘Tips for providing great customer service…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
7 min read
Small and mighty: Empowered support teams lead to CX success for SMBs
"Champion" small businesses deliver on customer service, agent experience and agility
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