Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Latest stories
Article
9 min read
9 best forum software for building an online community in 2024
Choose the right forum software for your business to create a successful online community and boost customer engagement.
Article
6 min read
What is relationship marketing? A guide for 2023
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
Article
7 min read
Informal leadership: Be the person at work that others look up to
Recently I was talking with a friend about his work situation. He’d worked with the same…
Article
4 min read
Do you need a customer service BPO?
Every business has specific needs that can’t be solved with a one-size-fits-all solution - consider utilizing a customer service BPO
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
5 min read
13 strategies for becoming a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
Article
11 min read
4 ways customer support agents can make a career pivot
Recently, while watching old episodes of The Office, I was reminded of the root basis of…
Article
11 min read
Icebreaker alternatives for people who hate icebreakers
“Today is all about getting to know each other, building relationships, and finding out even more…
Article
8 min read
The startup spouse: a view from the other side of bed
Over half a million people become entrepreneurs in the United States each month. That’s a lot…
Article
5 min read
Say it with an emoji. Yes, even at work.
Whether or not you it, modern communication often involves emojis or their predecessor, emoticons. They’ve even…
Article
7 min read
Welcome to the wonder of the West Coast work culture
Out west, where the sun is unafraid to make itself known, weekends are consumed with outdoor…
Article
9 min read
What comes next? How to overcome professional failure and career setbacks.
So, you just got fired from your job. Or you’ve been doing your own thing, but…
Article
7 min read
Empathy and humanistic design are customer service game changers
Airports are a petri dish for the worst customer service blunders.
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