Conversational service
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
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5 min read
The new frontier in finserv: immersive CX with conversational AI
Getting customer service right is vital for customer retention across all sectors, but the stakes are especially high for financial service providers, given the high lifetime value of customers, and the increasing shift from brick-and-mortar to online banking. Artificial Intelligence (AI) is playing a critical role in customer journeys, giving customers new ways to bank.
Article
6 min read
WhatsApp chatbot: use this tool to optimise your customer service
Get to grips with everything about the WhatsApp chatbot: how it works, 4 advantages and 3 essential steps to activate and streamline your customer service
Article
6 min read
CRM in service is learning how to make conversations count
CRM in service is changing how we think, how we communicate with customers, and how we measure our success.
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