Conversational business & messaging
Deliver rich conversational experiences that are connected everywhere - from WhatsApp and Instagram to your own websites and mobile apps.
Latest stories
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Article
8 min read
How to use Facebook Messenger for customer service
Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…
Article
3 min read
Agile practices (3): Customers are turning to messaging. Why aren’t you doing the same?
If 2020 had a breakout star, messaging would be it. Usage of channels like WhatsApp and…
Guides and ebooks
1 min read
Best practice for conversational customer service
Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient and secure.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
7 min read
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Customer service gets conversational
A lot changed in 2020 – including customer behaviour. Not only did they reach out to…
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Infographic
2 min read
CX Trends in Europe 2021 (1): Messaging gets a boost
The rise of new behaviours of consumers in Europe and the UK and the increasing popularity…
Article
6 min read
Zendesk messaging: Customer service in a digital-first world
Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.
Article
5 min read
Adapting to the shifting customer journey: Conversational business goes mainstream
The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…
Article
10 min read
Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Article
11 min read
Business Messaging: Five key things to consider when evaluating a messaging partner
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Article
3 min read
Conversations for better customer relationships
Support, sales and marketing benefit from messaging strategies that boost customer satisfaction, retention and engagement
Guides and ebooks
1 min read
Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
Article
3 min read
The state of messaging 2020: Conversational business goes mainstream
In our annual conversational business report, The state of messaging 2020, we look at the biggest messaging stories from the past year, along with research, reporting and predictions about how the future of messaging between brands and customers will play out
Article
8 min read
What is the difference between chat and messaging?
Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).
Article
5 min read
Messaging apps are open for business
Customers want to communicate with businesses the way they would a human. They want experiences that…
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