Best practices
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Article
Future of fashion: stitching convenience with sustainability
To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.
Article
Christmas is coming. How retailers can be merry this season.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
Article
What is employee experience: the essential guide for 2024
Everything you need to know to create a happy, motivated, and productive workplace.
Article
6 min read
Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
13 min read
How to improve customer service: 20 effective tips for 2024
Customer service is the cornerstone of any business, creating relationships that last a lifetime. Improve customer service and the positive knock-on effects can be felt at every level.
Article
8 min read
How to start a virtual call centre that provides excellent customer service
Learn the best way to set up and manage a remote customer service team.
3 min read
Retail reopening - the importance of an omnichannel service approach
As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…
Guides and ebooks
1 min read
Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means now…
Article
3 min read
3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article
4 min read
Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
Article
14 min read
What is customer service?
Customer service is the support you offer customers throughout a business relationship. Learn why it’s important and assess your own customer service aptitude.
Article
Zola marries passion for support with modern tools
Zola is reinventing the wedding planning and registry experience.
Article
6 min read
How Freshly provides seamless, time-sensitive support
As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week
Article
5 min read
Fullscript’s prescription for omnichannel customer success
Fullscript provides a single, easy route to better health.
Article
6 min read
Customer support like texting your (girl)friends
We’re each the sum of the five people we spend the most time with, says Olivia June, founder and CEO of VINA.
Article
3 min read
Raising the bar: 4 more leaders in customer service
Achieving great leadership in customer service means going beyond what’s expected.
Article
6 min read
Geckoboard conquers global support with data
Research by Global Workplace Analytics found that the number of full-time US employees who regularly work at home has grown by 115% since 2005.
Article
5 min read
How Spokeo connects more people, faster than ever
Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels
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